Team Training

If you want to create a business that leaves your clients talking, then you must provide quality service and consistency, every time! The focus should be on service, not sales. Developed from my years managing teams, I teach six fundamental focus areas where every staff member should be confidently trained.  

• Customer Service

• Communication

• Sales

• Client Relationship Building

• Organisation

• Leadership

Leadership & Personal Profiling

I’ll teach you the greatest attributes of an effective leader, and show you how to implement and deliver them every day. With quality leadership, you’ll empower your staff to play to their strengths, allow them to build self-esteem, engagement and growth for themselves and the business. And one way we do this is through personal profiling, the Contribution Compass method.  

Using 96 separate data points, the Contribution Compass method identifies individual values and skill sets, and determines their ‘best contribution’. This knowledge empowers business owners and managers to harness an individual’s natural energy, flow and strengths, where they consistently act with certainty and purpose. And connecting to your strengths is the greatest superpower you could have. Individual personal profiling gives us great insight into understanding and connecting with strengths, energy and flow. It shows us where individuals should focus and why, so that they get the best results from the work they do, remain stimulated and achieve their goals. And it’s an important tool because when someone is not connected to their work, they become disengaged, their energy drops, their confidence drops, and you run the risk of losing great people in your business. After all, why focus on improving an individual’s weakness when it will result in a reduction of greatness in their expertise field? Why not let them excel, achieve the best results possible, and hire someone else to excel in the area that is lacking?

Secondly, with individual profiling, you will make the right recruitment choice. As a business owner, manager or team leader, there’s nothing worse than taking the time to recruit and train new staff, only for them to resign weeks or months later because they weren’t the right fit. Personal profiling not only helps to determine if a person can do the inherent tasks of a job but, more importantly, if they fit the company and team culture. Because the better the fit, the more likely you’ll continue to build collaboration for success, quickly and with little disruption.

Team Profiling

Again, using the Contribution Compass method, you will build collaboration for success. If you want to achieve a positive and powerful culture, whilst maximizing efficiencies and results, team building is critical. As an individual you can’t be good at everything, but as a team you can excel in every way. With team profiling I am able to educate teams where their colleague’s strengths lie, inform teams on how to best work together, and provide understanding on how to build cohesion, use their energies in the right way, and achieve maximum team results. As a result of team profiling, you will create a culture of collaboration, fun and retention.