Job sharing effectively

August 1, 2017

I visited a business last week and just cruised around listening to conversations that were taking place between sales teams and customers. This is a business with a massive floor area and lots of different departments covering the floor area. It got me thinking very quickly on job sharing and, when done well, how effective…

Read More >

Are we there yet? It’s nearly Christmas

December 20, 2016

Well, Christmas is nearly here. I am no longer a retailer and this is my first Christmas in 35 years not working in retail. But I can still feel for all of you out there in the service industry. At this time of the year, I took on more of a support role to listen…

Read More >