Don’t be the weakest link in the team

May 11, 2016

Many years ago I felt extremely privileged to be invited to sit in on one of Stefan’s motivational staff meetings. Stefan owns approx 40 hair salons throughout Qld and NSW. Over many years he has been one of the best in the business at making his staff feel fantastic, motivated and willing to give it…

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Dealing with customer complaints

November 11, 2015

Do you hate confrontation? Is it one of the things you put at the bottom of the to-do list? Well, as Nigel Sanders says, every client you keep is one less you have to find. I have always taken customer complaints very seriously in my business. Not only can you learn from it, but as…

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