Dealing with customer complaints

November 11, 2015

Do you hate confrontation? Is it one of the things you put at the bottom of the to-do list? Well, as Nigel Sanders says, every client you keep is one less you have to find. I have always taken customer complaints very seriously in my business. Not only can you learn from it, but as…

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Assumptions can kill sales

October 7, 2015

I feel blessed that I learned this valuable lesson very early in my career. I would have lost many sales if I hadn’t learned this one simple thing. Early in my career I worked in a shoe store called Jane Debster. One day a lovely older lady come into the store. She was dressed immaculately,…

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